All posts by seehive

About seehive

I am drupal developer from Dubai, UAE and working with Drupal since 2006. I have expertise in Drupal development, customization, module development, theme development. From last 3 years i am also focusing on Sugarcrm to integrate it with Drupal. Providing Training for drupal and sugarcrm in middle east region especially in Dubai, Abu Dhabi, UAE

SugarCRM Webinar: Transform Your Business by Creating an Actionable Customer Journey Map

SugarCRM Blog

As today’s marketplace becomes more and more competitive, it becomes harder and harder to compete based on the old standards: price and product features. Customers today simply have more choices, and are more knowledgeable than ever thanks to the web and social media. The best way to stand out in business today is by offering a superior experience for every prospect and customer.

But, how can you ensure you are providing the best possible customer experience? One method is to align your internal business operations with the typical lifecycle of your customers. This can be done through what is called a “customer journey exercise.”

By mapping the customer journey, any organization can identify how a customer typically goes about making a purchase decision with the company. And, these exercises can help identify internal gaps where the organization is not meeting the expectations of the customer. But how do you turn…

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